Privacy and data protection policy


DYES ORIENT, S.A. (hereinafter, TINTES ORIENT), both in its capacity as data controller and data processor, takes the privacy of the personal data it processes very seriously, since its primary objective is to maintain the complete trust of its customers.

In this way and in order to fully comply with the General Data Protection Regulation 2016/679 (“RGPD”), TINTES ORIENT has launched this Privacy Policy detailing its personal data processing practices related to the provision of its consulting services and other services (hereinafter, the services).

We recommend that you read this Privacy Policy carefully and contact the Data Protection Officer of TINTES ORIENT if you have any questions related to any of the practices described below. Any reference to “we”, “us”, “our”, or “TINTES ORIENT” in this privacy policy is a reference to TINTES ORIENT, S.A. and the companies ORIENT SERVEIS 2009, S.L. (B55057012), LAMINATS ORIENT, S.L. (B17627928) and DARTEX TORDERA, S.L. (B17032541).

Personal data: concept, origin, legitimacy and treatment

What is personal data?

Personal data is any data/information about an identified or identifiable natural person, such as name, date of birth, postal address, email address, CV, gender, consumer status of a product or of a client or employee of a company, the credit situation, a medical diagnosis, consumption habits, the bank account, as well as data on professional experience. On the other hand, it is also necessary to take into account those personal data considered as especially sensitive personal data, which, due to their very personal nature, require that the subject or entity that processes them apply more restrictive security measures to ensure not only their confidentiality , but also its integrity and its limited and restricted use. In addition, to collect and process this data, prior explicit consent must always be requested, as well as compliance, where appropriate, with the additional requirements established in the applicable regulations.

What personal data does TINTES ORIENT process?

TINTES ORIENT exclusively treats those data or personal information necessary for the fulfillment of its purposes as detailed in the following sections of this Privacy Policy. By virtue of the provision of its services, TINTES ORIENT proceeds to process the personal data of its clients or prospective clients, (hereinafter, “Interested” or “Interested”), in order to comply with its legal, contractual and to satisfy your legitimate interests. The personal data that TINTES ORIENT may treat of the Interested Parties (hereinafter, “Personal Data”) are the following; name and surname, age, gender, image, date of birth, nationality, marital status, ID / passport, email, postal mail, telephone, voice data, calls, professional position, academic and professional history, social security number , information on their remuneration, pensions and current benefit regime, bank details, browsing data on the TINTES ORIENT website and additional information communicated by the Interested Party in the communications maintained with TINTES ORIENT, and any other data that is necessary for the provision of services.

Origin of personal data

The origin of the Personal Data accessed by TINTES ORIENT may be from the Interested Party itself or from third parties. In particular, TINTES ORIENT collects the Personal Data previously described in the ways detailed below:

  • Through third parties (our clients provide us with data on their employees, clients and suppliers so that we can provide them with the services they have contracted with us);
  • Through various sources accessible to the public;
  • Directly through the Interested Parties themselves, as a result of the formalization of a contractual relationship and/or provision of the corresponding services;
  • Directly through the Interested Parties themselves, as a result of the formalization of a contractual relationship and/or provision of the corresponding services; In this sense, the Interested Parties are informed through this Policy that TINTES ORIENT proceeds to record the telephone calls and electronic communications that TINTES ORIENT maintains with said Interested Parties (via email, chat, SMS, instant messaging applications, social networks or any other equivalent means that could be used), as well as computer and telematic records of access to the services of TINTES ORIENT, in order to serve as a means of proof of the instructions received and operations carried out.


TINTES ORIENT treats Personal Data in accordance with the purposes described below:

  • Execute contractual obligations in relation to the manufacture and sale of technical textiles or any other product or service that could be provided by TINTES ORIENT;
  • Perform analysis, study, evaluation, marketing, promotion, information and making offers on products and services marketed by TINTES ORIENT;
  • In relation to the navigation data obtained through the TINTES ORIENT website, “Cookies”, TINTES ORIENT processes them to improve the user experience of its website; for example, the latest search criteria of users are analyzed to present them with offers of mediation services that we believe may be of interest to them;
  • Sending commercial communications, in relation to the products and services marketed by TINTES ORIENT, not only by post, telephone or fax, but also by SMS, instant messaging applications, social networks, email, or any other electronic or telematic means available. at all times, under the terms provided in article 21 of Law 34/2002, on Services of the Information Society and other applicable regulations;

TINTES ORIENT reminds you that at all times the Interested Party has the right not to receive information and advertising, particularly by electronic and/or telematic means, or by post. Therefore, if the Client would like to unsubscribe and stop receiving commercial communications and advertising by electronic, telematic or any other available means, they may indicate this to TINTES ORIENT by sending an email to the following email address:, indicating their identification data and expressing their opposition to receiving commercial communications by electronic means

  • Comply with your legal and regulatory obligations;
  • Carry out those treatments that are necessary for the satisfaction of legitimate interests, but guaranteeing that the rights and freedoms of the Interested Parties are not affected;

Recipients of personal data

Likewise, and in order to pursue the fulfillment of the purposes established above, TINTES ORIENT may share the personal information of the Interested Parties with third parties. In particular, TINTES ORIENT may share your personal data with:

  • Companies of the TINTES ORIENT group (in the sense of article 42 of the Commercial Code), for the purposes described in this Privacy Policy. Companies of the TINTES ORIENT group (in the sense of article 42 of the Commercial Code), for the purposes described in this Privacy Policy.
  • External collaborators and service providers contracted by TINTES ORIENT to perform functions related to its business. This category can include banks, insurance companies, advisors, lawyers, solicitors, providers that provide services to TINTES ORIENT including computer maintenance services, email, hosting, housing;
  • Relevant Judicial and Government Authorities to comply with applicable laws and regulatory monitoring and reporting obligations, to respond to requests from public and government authorities, and to cooperate with law enforcement or for other lawful reasons;

Security of personal data

TINTES ORIENT is highly committed to the security, privacy and integrity of the Personal Data that it deals with its Interested Parties. For this reason, TINTES ORIENT has in place and applies the highest security standards to ensure that within TINTES ORIENT Personal Data is treated in a fully secure manner. In particular, TINTES ORIENT uses the organizational, technical and administrative measures that, taking into account the state of the art and the nature of the corresponding Personal Data, guarantee full protection of the Personal Data of its Interested Parties. These also include measures to deal with any suspected breach of Personal Data security.

  • Rights of the interested parties In line with the provisions of the RGPD, TINTES ORIENT informs the Interested Parties that they have the following rights recognized:
  • Right of access: Any interested party can request TINTES ORIENT to confirm if it is processing their personal data; to provide you with a copy of said personal data and to provide you with any other information about your personal data (what data it has, what it is used for, to whom it is communicated, whether or not it is transferred to third parties and its location, how protects them, for how long it keeps them, what rights you have as an Interested Party in relation to them, how you can file a claim, where your data has been obtained), as long as this information has not already been provided to you in this Privacy Policy. Privacy.
  • Right of Rectification: The Interested Parties may request that TINTES ORIENT correct and update their inaccurate Personal Data.
  • Right to delete personal data: The Interested Parties may require that TINTES ORIENT delete their personal data when: (i) the personal data is no longer necessary in relation to the purposes for which it was collected, (ii) the Data Subject withdraws their consent (if data processing is based on consent), (iii) the Interested Party exercises their right to object (as defined below), (iv) the personal data has been unlawfully processed and (v) TINTES ORIENT has to comply with a legal obligation.
  • right of restriction: Any Interested Party may request that TINTES ORIENT limit the processing of their personal data (that is, keep them but not use them) exclusively if (i) its accuracy is contested (see right to rectification below), to enable us to verify its accuracy; (ii) the treatment is illegal, but the Interested Party does not want the personal data to be deleted; (iii) they are no longer necessary for the purposes for which they were collected, but they are still needed by TINTES ORIENT for the formulation, exercise or defense of legal claims; (iv) the Interested Party has exercised the right of opposition and the verification of the prevailing reasons is pending.
  • Right to data portability: In certain circumstances, the Interested Parties have the right to receive from TINTES ORIENT their personal data that is being processed in a structured format, of common use and mechanical reading. They also have the right to request that TINTES ORIENT transfer their personal data to another entity; TINTES ORIENT can continue to use your personal data after a request for limitation (i) if you have your consent; (ii) for the formulation, exercise or defense of legal claims; or for (iii) protect the rights of another natural or legal person.
  • Right of opposition: The Interested Parties may oppose any processing of their personal data that has the “legitimate interests” of TINTES ORIENT as a legal basis, if they consider that there are specific circumstances that could unreasonably affect their fundamental rights and freedoms.

It is important to be aware that in those cases where the Interested Parties exercise their right of opposition regarding those Personal Data that are necessary to satisfy the legitimate interests of TINTES ORIENT (as well as to comply with its legal and contractual obligations) TINTES ORIENT may be unable to to sell their products or provide their services to said Interested Parties.

  • Right to oppose the sending of commercial communications: Interested parties have the right to oppose the use of their personal data to carry out commercial communications.
  • Withdrawal of consent. Any Interested Party may withdraw their consent in relation to any processing of their personal data based on previously granted consent. Consent can be withdrawn by contacting TINTES ORIENT using the email provided at the end of the document.
  • Right to claim before the Control Authority: Although we prefer that the Interested Parties contact TINTES ORIENT first to resolve any complaint or query, it is important that the Interested Parties know that they have the right to file a complaint with the Control Authority, whose data is provided in the section of this Policy: 10 «Control authority data». Interested Parties may exercise their rights by contacting the Data Protection Officer of TINTES ORIENT, by means of a written request duly justifying the scope of their request, accompanying a photocopy of their DNI or passport.

Personal data retention time

TINTES ORIENT does not keep any personal data about the Interested Parties for longer than necessary to fulfill the purposes for which said personal data is processed.

In this sense, TINTES ORIENT has implemented a personal data retention policy that determines how long certain types of personal information are kept for. To obtain more information about the criteria that TINTES ORIENT uses to determine the retention periods of personal information, please contact the Data Protection Officer of TINTES ORIENT.

Changes to this privacy policy

Any changes that TINTES ORIENT makes in the future in this privacy policy will be published on its website. Please check back frequently to see any updates or changes to our privacy policy.

Contact details of ORIENT DYES

If you have any questions about the practices described in this Privacy Policy, you can contact the Data Protection Officer of TINTES ORIENT

Contact information:

Riera d´Arbúcies s/n, 17450 Hostalric

Phone Number 972864000

In any case, before TINTES ORIENT can offer you information or facilitate the exercise of your rights, it may have to carry out different tasks in order to verify your identity or other necessary details to be able to adequately respond to your request. We will contact you within 30 days from the date of your request. Contact details of the local supervisory authority If you want to contact the Local Supervisory Authority in relation to any of the practices described in this Privacy Policy, you can contact the Spanish Data Protection Agency, whose contact details are the following:

Spanish Data Protection Agency

Adress: Calle Jorge Juan 6, 28001 Madrid

Phone number: (+34) 901 100 099 / 912 663 517